SupportLogic Unveils SX Chatbot for Smarter Case Resolution
SupportLogic, the pioneer in AI-powered Support Experience (SX) management, today unveiled SupportLogic Chatbot SX, a powerful new product that brings real-time signal intelligence, sentiment analysis, precision RAG, and proactive support automation to Salesforce’s Agentforce platform. With the rapid expansion of chatbots in support, ensuring oversight, trust, accuracy, and high resolution rates has never been more critical. This new product enables enterprise support teams to gain full visibility and control over every chatbot conversation—starting with Salesforce Agentforce—without disrupting existing workflows or tools. Why this matters nowRecent high-profile incidents have shown how…
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